Returns & Refunds Policy

At Fiido, we are committed to your satisfaction and offer a 30-day return window for products in original, unused condition to ensure you find the perfect ride. Please note that return shipping costs and restocking fees may apply depending on the reason for your return.

1

Initiate Your Request

Contact our customer support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Shipment

Securely pack the e-bike or accessory in its original factory packaging, including all batteries, chargers, and manuals provided.

3

Ship to Fiido

Affix the provided shipping label or use a tracked courier service to send the item back to our designated warehouse facility.

4

Inspection and Refund

Once our technicians verify the item's condition, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing